Refund policy

RETURN AND REFUND POLICY

Mudd Grinds Coffee Company offers a 30-day return policy on eligible merchandise. You have 30 days from the date your order is delivered to request a return.

RETURN ELIGIBILITY

To qualify for a return, merchandise must be:

  • Unworn and unused

  • In its original condition

  • In its original packaging with all tags attached

  • Accompanied by a receipt or other proof of purchase

COFFEE AND OTHER FOOD PRODUCTS

Because coffee is a perishable food product, we cannot accept returns on coffee or other consumable products due to taste preferences or a change of mind.

If your coffee arrives damaged, defective, contaminated, or incorrect, please contact us immediately. We will review the issue and provide an appropriate replacement or refund when approved.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at support@muddgrindscoffee.com as soon as possible.

Please include your order number, a description of the issue, and photographs of the item and packaging when applicable. If the claim is approved, we will provide a replacement, refund, or prepaid return shipping label at no additional cost.

HOW TO REQUEST A RETURN

Before mailing an item back, contact us at:

support@muddgrindscoffee.com

Please include your name, order number, the item you wish to return, and the reason for the return.

Approved returns must be mailed to:

Mudd Grinds Coffee Company
21 Tim Clark Circle
Simsbury, CT 06070
United States

Items mailed to us without receiving return authorization may not be accepted.

RETURN SHIPPING

For damaged, defective, or incorrect items, Mudd Grinds Coffee Company will cover approved return shipping costs.

For eligible returns made for other reasons, such as ordering the wrong size or changing your mind, the customer is responsible for return shipping costs. Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect.

NONRETURNABLE ITEMS

We cannot accept returns on:

  • Coffee, food, or other consumable products, except when damaged, defective, contaminated, or incorrect

  • Custom, personalized, special-order, or private-label products

  • Fundraising products produced specifically for an organization or participant

  • Gift cards

  • Final-sale or clearance items

  • Items that have been worn, used, washed, opened, or altered

Please contact us before purchasing if you have questions about whether a specific product is eligible for return.

EXCHANGES

We do not offer direct exchanges. The fastest way to receive a different item is to request a return for the original eligible item and place a new order after the return is approved.

REFUNDS

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@muddgrindscoffee.com.

CONTACT INFORMATION

Mudd Grinds Coffee Company
21 Tim Clark Circle
Simsbury, CT 06070
United States
Email: support@muddgrindscoffee.com